Vinyl Cutter Warranty Guarantee

Vinyl Cutter Warranty Guarantee

Warranty Options

Platinum Warranty

Includes 120 day money back guarantee.
42 months parts and labor for Saga Contour series.
54 months parts and labor for Saga Servo series.
One time replacement with new cutter within the first year only. Includes one time shipping in continental USA both ways for replacement or repair (not for cutter return). If cutter is going to take more than a week for repair, a open box unit will be sent in replacement at our cost.
All units must be returned with all parts, cords, stand and basket, if applicable.
Units must be returned in original box to avoid damage in shipping and voiding your warranty. Replacement boxes are available for a cost of $75.00 which includes in/outer boxes and approved foam end caps.
Sale Tag: Platinum 120-30/42/54

Gold Warranty

Includes 90 day money back guarantee
36 months parts and labor for Saga Contour series.
48 months parts and labor for Saga Servo series.
Includes one time shipping in continental USA both ways for replacement or repair (not for cutter return). All units must be returned with all parts, cords, stand and basket, if applicable.
Units must be returned in original box to avoid damage in shipping and voiding your warranty. Replacement boxes are available for a cost of $75.00 which includes in/outer boxes and approved foam end caps. Customers must provide original paperwork and customer # in order for us to provide said warranties.
Sale Tag: Gold 90-24/36/48

Silver Warranty

Includes 60 day money back guarantee.
30 months parts and labor for Saga Contour series.
42 months parts and labor for Saga Servo series.
Customer pays shipping both ways.
All units must be returned with all parts, cords, stand and basket, if applicable.
Units must be returned in original box to avoid damage in shipping and voiding your warranty. Replacement boxes are available for a cost of $75.00 which includes in/outer boxes and approved foam end caps. Customers must provide original paperwork and customer # in order for us to provide said warranties.
Sale Tag: Silver 60-18/30/42

Bronze Warranty

Includes 30 day money back guarantee
24 months parts and labor for Saga Contour series
36 months parts and labor for Saga Servo series
You pay shipping both ways.(Comes with general purchase at no additional cost) Customers must provide original paperwork and customer # in order for us to provide said warranties.
Sale Tag: Bronze 30-12/24/36

Applicable to all Warranties

Alaska, Hawaii, and Canada excluded from paid shipping. Customers must keep original boxes or a new box fee of $75.00 will apply to ship you new packaging prior to shipping machine back to us. Please insure your package to protect yourself against damages. Warranty does not mean refund if there is damage. If machine receives damage, it is customers responsibility to file claims with their shipping agent. We will provide proof of damage if applicable with photos, cost of replaced damage parts and labor. Warranties are not refunded if cutter is returned.

30 Day Money Back Guarantee:
We offer a 30 day Money Back Guarantee! If you are unsatisfied with your cutter, you may return it for a full refund (less Shipping in both directions). The cutter will need to be in new condition and carefully packaged in the original box with all of the accessories. If the cutter arrives damaged, you may incur some costs resulting from the damage that will be deducted from your refund. Guarantee starts when you receive your equipment.

30 Day Software Guarantee:
If after receiving your cutter you decide you would rather have an alternate software package, simply contact us for trade. You will need to pay the differential in software price or you may receive a refund if the alternate package is less expensive.

Saga Trade-In:
Your Saga unit in general is worth 50% of the MSRP value against a trade. You can downgrade as well however, we will not give refunds for excess value over the trade. We will cover return shipping on your cutter in the continental 48 states. For cutters that ship by freight, up to $100 credit will be issued towards return transportation. You will need to pay for shipping the new cutter to you. You may need to have your new cutter shipped in a larger box if you don't have your original shipping box if you are trading to a smaller cutter. If your cutter isn't listed in the trade-in matrix, contact us and we will add it.

Saga Cutter Buy Back Program:
If you would like to sell your functional Saga vinyl cutter, we will buy it back from you for 25% of new value or a 35% of new value store credit. We will cover return shipping on your cutter in the continental 48 states. For cutters that ship by freight, up to $100 credit will be issued towards return transportation.

The Saga Challenge:
If you choose to try a Saga and within 30 days decide that the Saga was the wrong choice and you would rather have gone with a Graphtec unit, we will trade in your Saga unit on a Graphtec unit for the price you paid for your cutter and software. We will cover return shipping on your cutter in the continental 48 states. You will need to pay for the difference between the Graphtec you want and the Saga you purchased as well as shipping on the Graphtec. Available on all Saga and Precision units new and refurbished.

Evening and Weekend Technical Support:
If you would like an evening or weekend remote training session, please call us to schedule one. After hours technical support is usually available from 6PM-9PM Monday - Thursday and from 10AM to 4PM Saturday - Sunday. We are best reached by on-line chat. In the event we aren't available we are likely in a training session with another customer. Please send us an email with your contact information and we will assist you when we can.

Lifetime Training and Technical Support:
We never charge for training or technical support. Contact us as much as you need to.

Low Price Guarantee:
If you see the same Saga vinyl cutter model available for less, let us know and we will match price. Offer does not extend to similar units that are re-branded for other distributors.

Vinyl Express Cutters:
The standard warranty on the Qe and Q Series cutters is two years. It covers all mechanical parts and operation except for consumables such as blades, blade holders, cutter protection strips, and pinch rollers. Covered parts include electrical components, drive motors, and the physical components such as platens, stands, frame, etc.